Delivery charges for orders from the Online Shop?
The Delivery Charges will be based on Weight.
How long will delivery take?
The delivery will take around 3 – 7 days.
Where can I view my sales receipt?
You can view the sales receipt under your dashboard after you have logged in.
What exactly happens after ordering?
You will receive an email with the order details. We will process your order within 24 hours.
What are the payment methods that are available?
Speed Oxygen & Machinery Sdn. Bhd. accepts major credits/debits cards via Paypal. For Manual Transfer, it is only available for Malaysia banking. Please make payment within 24 hours. Please allow some time for our team to verify your payment.
Will I receive the same product that I see in the picture?
Yes. You will receive the same product that you saw in the picture.
How can I return an item?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we are unable to offer you a return. To be eligible for a return, your item must be new, unused and in the original packaging with tags. Once your return is received and inspected, we will notify you of the approval or rejection of your return.
Will you restock items indicated as “out of stock?”
Yes. We will restock the items once it is available.
If your product is found to be faulty?
If your product is found to be faulty within 7 days of purchase, please email to firstname.lastname@example.org. We will recommend the best course of action to get the issue resolved.
If your purchase is outside the 7 days’ period?
If your purchase is outside the 7 days’ period, you are still covered by the manufacturer’s warranty, where the duration of warranties varies from 1 month up to 24 months from date of purchase depending on the products and manufacturer which will be stated on the product page.
Warranty does not apply, where:
• Repairs have been made or attempted by others.
• Repairs are requires because of normal wear and tear.
• The tool has been abused, misused or improperly maintained.
• Alterations have been made to the tool.
• This does not affect your statutory rights.